0kbet Privacy Policy

Personal Information Provided by You

When you register for a 0kbet account or interact with our platform, you may provide us with certain personal information. This includes but is not limited to:

• Full name, date of birth, and national identification number (NID) as required for identity verification and age compliance.
• Bangladeshi mobile number and email address used as your primary account contact points and for two-factor authentication.
• Payment method details including bKash wallet number, Nagad account number, or bank account information used to process deposits and withdrawals.
• KYC documentation such as government-issued photo ID, proof of address, and any supporting documents submitted during the verification process.

Automatically Collected Technical Data

When you visit or use 0kbet, our systems automatically collect certain technical data about your device and browsing activity. This includes:

• IP address, device type, operating system, and browser type used to access 0kbet, collected for security monitoring and fraud prevention.
• Session data including login timestamps, pages visited, bet history, deposit and withdrawal activity, and game session logs.
• Cookie and analytics data collected via first-party cookies to understand how Players interact with the platform and to improve user experience.

Information from Third Parties

We may receive information about you from third-party sources such as payment processors (bKash, Nagad, Rocket), identity verification providers, and fraud-prevention services. This information is used solely to verify your identity, process transactions, and maintain the integrity of the platform. We do not purchase marketing lists or receive data from social media platforms for advertising purposes.

Purposes of Processing

0kbet processes your personal information only for specific, lawful purposes. The main purposes are:

• Account creation, maintenance, and authentication — to establish your identity, manage your account, and ensure only you can access your funds and betting history.
• Payment processing and financial record-keeping — to process deposits and withdrawals via bKash, Nagad, Rocket, and local bank transfers, and to maintain transaction records as required by applicable regulations.
• Legal and regulatory compliance — to meet KYC, AML, and responsible gaming obligations, including age verification, fraud detection, and reporting to relevant authorities where legally required.
• Platform improvement and personalisation — to analyse how the platform is used, identify technical issues, improve game recommendations, and tailor promotional offers to your activity profile where you have consented.
• Customer support — to respond to your queries, resolve disputes, investigate complaints, and communicate with you about your account, transactions, or platform updates.

Marketing Communications

0kbet may send you promotional offers, bonus notifications, and platform updates via SMS or email where you have opted in to receive marketing communications. You may opt out of marketing messages at any time by contacting support or using the unsubscribe link in any email we send. Opting out of marketing does not affect service-related communications such as transaction confirmations, security alerts, or account notifications.

When We Share Data

0kbet does not sell, rent, or otherwise commercially disclose your personal information to third parties. We may share your information only in the following limited circumstances:

• Payment processors and financial institutions: We share necessary transaction data with bKash, Nagad, Rocket, Upay, and our banking partners solely to process your deposits and withdrawals. These providers are bound by their own data protection agreements and may not use your data for any other purpose.
• Identity verification and KYC providers: We may share identity documents and personal data with authorised verification service providers to complete mandatory KYC checks as required by anti-money laundering obligations.
• Law enforcement and regulatory authorities: We may disclose your information to government bodies, police, or financial intelligence units where legally compelled to do so by court order, regulatory request, or statutory obligation under applicable Bangladeshi or international law.
• Game and platform service providers: We work with third-party game studios and platform technology providers (such as Pragmatic Play, Evolution Gaming, and Spribe) who may receive anonymised or pseudonymised session data necessary to deliver their games on our platform. These providers do not receive your full personal profile.

No Sale of Personal Data

0kbet strictly prohibits the sale, rental, or commercial licensing of Player personal data to advertising networks, data brokers, or any marketing-focused third party. This commitment applies to all forms of personal data collected through the platform, including contact details, payment information, betting history, and device identifiers. We do not participate in data exchange programs or affiliate data-sharing arrangements that involve the transfer of personally identifiable Player information.

Types of Cookies We Use

0kbet uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in securely during your visit. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: First-party cookies used to measure how Players navigate the platform — which pages are visited most often, where users spend time, and which features generate the most engagement. This data is aggregated and anonymised; it does not identify individual Players.
• Preference cookies: Used to remember your platform settings such as language preference, so your experience is consistent across sessions. These are optional and can be cleared via your browser settings.

Managing Cookies

You can control and delete cookies through your web browser or mobile device settings. Most browsers allow you to block all cookies, accept only first-party cookies, or receive a notification before a cookie is set. Please note that disabling essential cookies may prevent certain features of 0kbet from functioning correctly, including account login and payment processing. 0kbet does not use third-party advertising cookies or cross-site tracking technologies.

How Long We Keep Your Data

0kbet retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with applicable legal and regulatory requirements. Specifically: account registration data and KYC documents are retained for a minimum of 5 years from the date of account closure, as required by AML regulations. Transaction records including deposit and withdrawal history are retained for a minimum of 5 years from the date of each transaction. Where a regulatory investigation or legal dispute is ongoing, data relevant to that matter will be retained until the matter is fully resolved, even if this extends beyond the standard retention periods.

Deletion of Data

Upon the expiry of the applicable retention period, 0kbet will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. If you request early deletion of your data and there is no legal obligation requiring us to retain it, we will process your request within 30 days. Requests for deletion should be submitted in writing to [email protected] with your registered account details for verification purposes.

Data Subject Rights

As a Player on 0kbet, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you. We will provide this within 30 days of receiving your verified request.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held in your 0kbet account. Minor details such as contact number or email address can be updated directly in your account settings.
• Right to erasure: Subject to legal retention requirements, you may request deletion of your personal data. We will assess your request and delete all data not required to be retained under applicable law within 30 days.
• Right to restrict processing: You may ask us to pause the processing of your personal data while a complaint or rectification request is being investigated, without requiring full deletion.
• Right to object to marketing: You may withdraw your consent to receive marketing communications at any time. This does not affect our ability to send you service-related communications about your account.

How to Exercise Your Rights

To exercise any of the rights listed above, submit a written request to [email protected] from the email address registered on your account. Include your full name, registered mobile number, and a description of the right you wish to exercise. We may request identity verification before processing your request to ensure we are disclosing or modifying data only for the verified account holder. We aim to respond to all data subject requests within 30 days. Complex requests may take up to 60 days, in which case we will notify you of the extended timeline.

Security Measures We Implement

0kbet takes data security seriously and implements multiple layers of technical and organisational safeguards to protect your personal information. Our security measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal data cannot be intercepted in transit.
• Restricted access controls ensuring that only authorised 0kbet personnel with a legitimate operational need can access Player personal data. All staff with data access undergo security training and are bound by confidentiality agreements.
• Regular security audits and vulnerability assessments of our platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

Security Incidents

In the event of a data breach or security incident that is likely to affect your personal data, 0kbet will notify affected Players as promptly as practicable and take immediate steps to contain and remediate the incident. We will provide details of what data was affected, the likely impact, and the steps we are taking. Where required by applicable law, we will also report the incident to relevant authorities within the prescribed timeframe.

Game Providers and Technology Partners

0kbet integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. When you play a game provided by one of these studios, your game session data (such as bet amounts, game outcomes, and session duration) is shared with that provider as a technical necessity for game delivery and integrity verification. These providers are not permitted to use this data for purposes other than delivering the game and complying with their own regulatory obligations. 0kbet is not responsible for the privacy practices of third-party game providers operating their own independent platforms.

Payment Service Providers

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, your transaction is processed by that provider's own systems. The data you share with the payment provider (such as your mobile wallet number, PIN, or bank credentials) is governed by that provider's own privacy policy and terms of service. 0kbet only receives confirmation of payment success or failure and the associated transaction reference number — we do not receive or store your mobile banking PIN or full bank account credentials.

Under-21 Protection

0kbet is strictly prohibited to persons under 21 years of age. We do not knowingly collect personal data from anyone under 21. If we become aware that a registered account belongs to a person under the minimum age, we will immediately suspend the account, delete the associated personal data to the extent permitted by law, and refund any remaining balance to the payment method used for deposits, subject to verification. If you believe a person under 21 has registered on 0kbet, please contact us immediately at [email protected].

Changes to This Policy

0kbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The updated Policy will be published on this page with a revised effective date. Where changes are material, we will notify registered Players via email or in-platform notification prior to the changes taking effect. We encourage you to review this page periodically. Your continued use of 0kbet after the effective date of any update constitutes your acceptance of the revised Policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 0kbet handles your personal data, please contact our support team. You can reach us via live chat on the platform or by sending a written message to [email protected]. Please include your registered account name and mobile number so we can locate your records and respond accurately. We aim to acknowledge all privacy-related enquiries within 2 business days and provide a full response within 14 business days.